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Mechanical Turbine Water Meters
Hedland Variable Area Flow Meters
Terms & Conditions / General Information / Return Policy
Order Processing
All orders will be processed within 1-3 business days (excluding Holidays) after receipt of order. Orders for products that are in stock in our Greensboro, NC warehouse will usually ship within 1-3 business days (excluding Holidays). If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship partial orders, unless you specify that we "ship complete". Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be cancelled within 48 hours of receipt of our delayed delivery notification. Order status can be checked at anytime, please see Order Status information below. you as soon as possible!
Shipping Policy - North American Customers
All products will be shipped via UPS (United Parcel Service) by default, unless we are otherwise instructed. Ship-To's must include a street address. UPS will not ship to Post Office Boxes. Please note, shipping via UPS Ground service can take between 3 and 10 business days, based on your location. All orders will ship from our warehouse in Atlanta, Georgia or from the factory located in Wichita, Kansas. UPS Red and Blue service is available upon request. Additional shipping expenses related to expedited orders will be added to your total.
Order Status

Order status can always be checked online, by selecting "Order Tracking" and entering the e-mail address you used for the order. Order Status terminology is shown below:

Payment Received: Shortly after completing your order and payment, you will receive an automated email confirmation and order summary from us. We receive a duplicate copy which notifies us that there is an new order pending.

Order - Pending Customer Confirmation: Our first step after receiving a new order is to review the billing, shipping and product information contained within the order for validity. We look for specific inconsistencies within orders that may be an indicator of possible fraud. Not all orders are placed in the Pending Customer Verification status, but if your order is, please contact us by telephone within 5 business days to verify your identity and the validity of your order. More importantly, please don't be offended by this precautionary step! This policy was put in place to protect both you and us.

Order - In Progress: Once validity of an order has been established, our next step is to update the order status to: "Order In Progress". This means that we have received and accepted your order and have begun to process it within our systems. Our goal is to complete and ship your order as quickly as possible. Orders for in-stock items are typically shipped within 24 hours (following business day if received after hours). Customers ordering items that may incur some delays in production and/or shipping will be contacted via email and/or phone with an estimated ship date.

Order - Ready to Ship: Once processed, orders for in-stock items or products ordered specifically for you that have arrived at our fulfillment center will generate a warehouse "Pick Ticket". Once a pick ticket has printed, orders are updated to "Ready to Ship" and are typically shipped that same day.

Order - Shipped Complete: Once an order physically ships, your order status will be updated to "Shipped-Order Complete" and you will be notified of this final status update via an automated email. Included in this message is a note informing you that your order has shipped along with a tracking number (if available) and contact information for us. In some instances, carriers may not have current information on the respective tracking information for several hours after the products leave our facility. Products drop-shipping direct from the factory will typically show a tracking number of "Factory Drop-Ship".

Product Availability continually updates its product availability. From time to time, items listed as in stock online, may be found to be out of stock before the website inventory has been updated. We apologize for any inconvenience it may cause. Please see Order Processing section for information on our policy if this occurs. In all instances, if your need is urgent, we highly recommend that you contact prior to purchasing a product to confirm availability.
Product Pricing continually updates its product availability and pricing. From time to time, we will run special promotions that will impact pricing on several or all products.
Shipping Policy - International Customers
Sales are limited to customers with billing and shipping addresses located within the United States and Canada. International customers (Excluding Canadian Customers) should send inquires to our parent company, Cross Instrumentation.
Sales Tax

Sales tax will be included on invoices shipping to the following states: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia.

Resellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax. We must have your valid certificate to exempt you from sales tax. No Exceptions!

Return Policy

Important Notice: For the safety of our employees, all flow meters that have been placed in service must be cleaned and/or decontaminated as needed prior to being returned to us or the factory.

Returns of product, other than for exchange or replacement of defective products, are subject to a minimum 15% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are to be shipped back to at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to .

Shipping fees originally incurred by buyer are Non-Refundable. No returns other than for defective products, will be honored after 90 days of receipt. Should a replacement for a returned item not be available, a credit will be issued. For all returns, please e-mail our Customer Support team; be sure to include your original order number, part or model number of defective product and brief description of the defect.

All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).

Liability Disclaimer will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells.
Right of Refusal reserves the right to refuse service to anyone.
Changes to Internal Policies reserves the right to change these terms from time to time without notification. Changes to our Terms and Conditions will be posted on this page.
Contact Information:

Phone: (866)905-9788 C/O
Cross Company, Instrumentation Group
4400 Piedmont Parkway
Greensboro, NC 27410

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Need help with a specific flow application or have general application questions? Give us call or use the contact form below to submit your questions and/or comments to us. We'll get back to you as soon as possible!

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